Frequently Asked Questions
Why your pet medications are so cheap?
Our buying power allows us to purchase quality products at huge discounts directly from the wholesalers and in turn we pass those savings on to our customers. We also streamline our business with the latest technology to cut down the overhead and our mark-up is substantially less than many other web sites. Our business philosophy is to offer the best quality products at the lowest possible prices for the value-conscious consumers.
What are the expiry dates on your pet medications?
Actual expiry dates vary by products, manufacturers and batches. Our pet medications have the longest possible expiry date due to fast turnover of our stock. We regularly update the expiry dates on our website, please see the actual products for details.
How long will it take my order to arrive?
Your order will normally be shipped on the same day or the next business day. Shipping time varies depending on your location. Usually it takes between 4 to 10 business days to the USA. Most of our customers will receive the order in about 4 to 7 business days. Please notify us on the 11th business day if you were still waiting for your order.
How much do you charge for shipping?
We charge a flat fee of $9.95 USD per order regardless of your location. So buy more on our fantastic prices and save more!
How do you accept payment?
We accept Paypal, Visa, MasterCard, American Express and Discover. All payments will be processed by our payment partner - Paypal. Paypal is the world's largest and one of the best payment gateways. We do not have access to your credit card details.
What is Paypal?
PayPal, located in San Jose, California is a global leader in online payment solutions with 100 million account members worldwide. Available in 103 countries and regions around the world, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
Is registration required?
The registration process is integrated in our checkout process. We understand how valuable your time is and our registration process has been designed to be as simple as possible. You will be registered after placing your first order with us, this will save you the trouble of entering your address on your future purchases and let us provide better service for you.
Will my personal information be safe?
What is your return policy?
Your satisfaction is guaranteed! If you are not happy with your purchase for any reason, simply return it in the original packaging within four weeks of delivery for a full refund. Please contact us by email to request your return authorization before sending back the package.
Do you charge sale tax?
No sales tax is charged for customers outside Australia.
Do I need a prescription from my vet?
No. All medications available on this website are dispensed from a jurisdiction where prescription is not required.
Can I change my order?
Yes, but you need to contact us as soon as possible. Your order might be sent out just a few hours later. If you realize that you have made a mistake, please email firstname.lastname@example.org immediately. We will try our best to fix your order before we send it out.
Can I check the status of my order?
Yes. Just click Track My Order. You can check out the current status of your order and estimated arrival date if the order has been shipped. You can also review your previous orders there. To use this function, you need to login first.
For further questions, please forward your query to email@example.com